Avalo Networks understands that email delivery is a very important part of our solution. Notifications like voicemail-to-email and inbound fax-to-email delivery are vital to your customer’s daily operations. However simply due to the nature of how email works, Avalo Networks is unable to provide any Service Level Agreements or Guarantees with regards to email notification deliveries.
Avalo Networks’ official stance on email delivery is that it is a best effort environment where in we will make all commercially viable attempts to deliver email messages and notifications. These methods can include third-party SMTP service providers, DNS record additions, and MX record verifications, but are not limited to these efforts.
In addition, Avalo Networks will not implement changes to our email delivery methods or policies which could jeopardize our over all success rates for the greater good of our client community. These include but are no limited to the follow:
- DNS TXT record additions to any domains controlled by Avalo Networks including but not limited to:
- avpnet.us
- avpnet.io
- flexuc.io
- avalonetworks.com
- avalonetworks.net
- avalo.net
- avalo.io
- These Changes can include the following DNS TXT method but are not limited to:
- SPF
- DKIM
- SSL
These Changes can effect our ability to delivery email notifications to other customers who do not subscribe to these policies. Including customers on the following ISPs but are not limited to:
- Comcast
- Spectrum
- Rogers
- CA Bell
- Hotwire
- Blue Ridge Communications
- Verizon Fios
- Windstream Fios
- AT&T U-Verse
Customer who wish to deploy such changes may do so on their own domains, and then change the outbound email address Avalo Networks uses to send notifications to reflect that domain.
Any tickets submitted to Avalo Networks about email notification delivery will be investigated to the following end:
- Was the email transacted to the end-user’s email service provider
- If not, was the email rejected and what general reason why
All other support with regards to email notifications are considered Tier 1 and Tier 2, which is the responsibility of the service provider to investigate and resolve. If you wish to engage Avalo Networks in a best practice dialog please feel free to contact your Account Manager.